This timeline depends on the type of project and the skill set you require. Also, it depends on the size of the team. Typically, it takes anywhere from 1 to 4 weeks for smaller projects and 5 to 8 weeks for larger projects (which requires 50+ team members).

This is where our experience comes in. We thoroughly understand the market and where the skills are available. Our seasoned and highly professional HR staff can assemble a world class team to work on your project in a very short time.

We are headquartered in London, UK,  with branches In New York, USA, Sydney, Australia and Toronto, Canada. Our outsourcing centres are onshore. With our locations in these cities, we can pretty much get any type of talent for your outsourcing project.

Absolutely. We are flexible. Your team can follow your company policy, processes, compliance regulations, IT procedures, data security procedures, work floor policies and any other aspect of your operations. Your offshore team can function as an extension of your inhouse team.

Yes. Absolutely. You are welcome to your onshore team anytime. We can help you with flights, local transportation and hotel accommodation. We recommend you visit and spend time with your onshore team as it helps integration with your team.

Employee retention is a crucial aspect of our success. We select candidates with right attitude and work ethics. Our staff salary and generous benefits are at par with best in the industry. We ensure a world-class and safe work environment. We also encourage teamwork, conduct team building activities to maintain employee morale. This is how we ensure employee retention, which in turn gives fantastic stability and a high-performance offshore team for your project.

We are a UK corporation. The management team are from the USA and UK. We have been in the outsourcing services industry for more than 15 years (since 2004). We completely understand the requirements of European corporate and North American companies. Our onshore management team has worked with 100’s of international clients. So, you are assured to get a highly professional service and the reliability of a top-rated western company. We also use latest process optimisation technologies such as robotic automation to provide you the best value for money service.

Business Assist Consulting is the biggest provider of this offshoring model in the Europe and America. We pioneered it, and we now employ 4,300+ people for more than 220 clients around the world.

So you can rest assured we have the recruitment and HR capability to find and retain the talent you need. Our internal recruitment team boasts more than 40 recruitment specialists (most of our competitors have fewer than 5), and we leverage 5 primary recruitment channels, including our internal pre-screened recruitment database of 200,000+ candidates.

Once your offshore staff are recruited, our Client Implementation Team project manages the setup and establishment of the team and their IT requirements before going live.

And finally, we invest heavily in employee training and engagement programs, to ensure your staff are happy in the workplace, and satisfied (and supported) in their role.

Business Assist Consulting is one of the Europe and America’ premier employers. We employ more than 4,000 people, across 6 offices, and we invest heavily in employee engagement and development programs. This means we can attract and retain top talent for your business. In fact, our annual attrition rate is less than half the industry average.

Employee engagement
The people are very social by nature and generally love company parties and events. We have a dedicated employee engagement department that organizes a variety of events throughout the year, including Christmas, Valentines, Halloween, the MicrOlympics (sports), summer outings, and monthly get-togethers. We also have our MicroClubs where employees with similar interests, like photography, music and sports, can come together.

Training
Our dedicated training team operates the Business Assist Consulting University training platform, where employees can receive quality online and classroom training in a wide variety of hard and soft skills.

Recognition
We have a number of special awards and employee recognition events, where we recognize our employees for exceptional performance.

Once appointed, your staff are your own and you get to shape them into your ideal team. Just as with your local team, you have complete control over your offshore team’s workload, performance, KPIs and job satisfaction. (Although, naturally, we’ll guide you on these aspects wherever you need it.) You can train your team in your company’s systems, processes, culture and preferences, to bring out their best work.

As your business grows, the offshore model helps you respond quickly to increasing demand and workload, because it enables you to expand your team headcount and infrastructure quickly, and without big up-front investments. We can also help you devise an appropriate management team structure and employee levels to help keep things organized.

Over the years, we’ve developed our proprietary support platforms, systems for time and attendance tracking, HR processing, recruitment and referral programs, so we know exactly how to provide the best value support for our clients.

We’re also certified in ISO standards: ISO/IEC 27001:2013 (Information Security Management System) and ISO 9001:2008 (Quality Management Systems). For you and our clients, this means you get a premium offshoring service that’s been independently audited and certified for quality.

Business Assist Consulting has been providing offshoring services since 2006. In fact, we pioneered this particular offshoring model in the Europe and America, and we’re still the country’s largest and most experienced provider, with 200+ active clients and 4,200+ employees in 6 state-of-the-art offices across Manila, and 1 office in Sydney, Australia.

Plus we’re backed by a large, Australian group, the Probe Group. Obviously this means we’re financially stable, and here for the long haul. The BPO industry is still quite new, with more than its fair share of startup BPOs run by opportunistic expats with little experience and no financial means. In fact, it’s worth remembering that quite a number of small companies like these have gone under, in the last decade, taking down their clients’ offshore operations with them. With Business Assist Consulting, you can rest easy in the knowledge that this will never happen.